2018 - 2020

Operation and monitoring of the data center, execution of nightly and monthly processes., Checklist control, agent monitoring, and system validation to ensure availability., Incident management, user support, and procedure documentation., Report delivery and support to management for decision-making.

Feb 2023 - Present

Implementation of changes and new features in backend applications based on business requirements., Process automation and batch task execution to optimize operations., Configuration and management of DNS, domains, security, and backups., 24/7 support and monitoring of internal and third-party applications., Implementation and update of WordPress sites, AI tool integration, and user administration., Close collaboration with developers and vendors to resolve incidents and improve systems., Report and query generation with Oracle/iReports., Patch management and documentation, checklists, and critical processes to ensure business continuity.

2020 - 2023

Development and maintenance of modules and new features (Back-end and Front-end) in Java and PHP., Monitoring and operation of business-critical processes (batch, inventory, reports, reconciliations)., User management, daily checklists, and incident resolution with the IT team., Project documentation, diagnosis, and bug fixing in test and production environments., Development time projection and report delivery for decision-making., Implementation of changes and improvements based on business guidelines.

2018 - 2020

Operation and monitoring of the data center, execution of nightly and monthly processes., Checklist control, agent monitoring, and system validation to ensure availability., Incident management, user support, and procedure documentation., Report delivery and support to management for decision-making.